Privacy Policy | SOLVE WITH VISION

1. INTRODUCTION
This Privacy Policy (“Policy”) explains how Solve With Vision (“we”, “us”, “our”) collects,
uses, discloses, and protects your personal data when you access our website, mobile
application, or purchase our products and services (“Services”).
By using our Services, you agree to this Policy.

2. DATA CONTROLLER
Company Name: Solve With Vision
Country of Operation: Kenya

3. INFORMATION WE COLLECT
3.1 Information You Provide
 Full name
 Email address
 Username and password
 Phone number
 Billing and shipping address
 Payment details (processed securely)
 Messages, feedback, and support inquiries
3.2 Information Collected Automatically
 IP address
 Device and browser type
 Pages visited and usage data
 Referring URLs
3.3 Cookies

We use cookies for:
 Login functionality
 Usage analytics
 Improving user experience

4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
 Consent – when you opt in (e.g., marketing)
 Contract – to fulfill purchases and services
 Legal obligation – to comply with Kenyan law
 Legitimate interests – to improve and secure our services

5. HOW WE USE YOUR INFORMATION
5.1 Service Delivery
 Process orders and deliver products
 Send confirmations and updates
 Handle refunds and returns
5.2 Account Management
 Maintain your account
 Provide customer support
5.3 Communication
 Respond to inquiries
 Send important service updates
 Send marketing (only with consent)
5.4 Improvement & Security
 Analyze usage
 Prevent fraud
 Improve platform performance

6. HOW WE SHARE YOUR INFORMATION

We may share your data with:
6.1 Service Providers
 Payment processors
 Delivery partners
 Email service providers
6.2 Legal Requirements
We may disclose data to:
 Comply with Kenyan law
 Protect rights and safety
 Prevent fraud
6.3 Business Transfers
Data may be transferred during mergers or restructuring.
6.4 No Sale of Data
We do not sell your personal data.

7. DATA RETENTION
 Account data: While your account is active
 Purchase records: Up to 7 years
 Payment data: Up to 1 year
 Support communications: Up to 2 years

8. DATA SECURITY
We use:
 Encryption (SSL/TLS)
 Secure authentication
 Access controls
While we take reasonable steps, no system is completely secure.

9. DATA BREACHES

In the event of a data breach, we will notify affected users and, where required, report to the
Office of the Data Protection Commissioner in accordance with applicable law.

10. YOUR RIGHTS (KENYA)
Under the Data Protection Act (Kenya), you have the right to:
 Be informed about how your data is used
 Access your personal data
 Correct inaccurate data
 Request deletion of your data
 Object to processing
 Restrict processing
 Request data portability
 Not be subject to automated decision-making without safeguards
 Lodge a complaint with the Office of the Data Protection Commissioner
To exercise your rights, contact us using the details below.

11. CHILDREN’S PRIVACY
We do not knowingly collect data from children. Where applicable, personal data of minors
will only be processed with parental or guardian consent.

12. THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their
privacy practices.

13. CONTACT US
Solve With Vision
 Email: privacy@solvewithvision.com
 Phone: +254725681725
Response Time: Within 30 days

14. CHANGES TO THIS POLICY
We may update this Policy from time to time. Updates will be posted on this page.